MALLOWMINT LEARNING

Refunds & digital downloads

If something went wrong with your order, contact us so we can review it.

Last updated: October 30, 2026

Digital products, no shipping

All resources are digital files. There is no physical delivery or physical item to return. Downloads become available once PayPal confirms a completed payment.

When to contact us

• You may have been charged twice for the same intended purchase.
• The download is missing, broken, corrupt, or contains the wrong file.
• Important content is missing or materially differs from the product description.
• You need help understanding whether the resource or license fits your intended use.

How we review a request

Email us as soon as you notice the problem, with your PayPal order reference, product title, and a description of what happened. We review the issue and the purchase details. Depending on the circumstances, we may resolve an access problem, provide a corrected file, or arrange an eligible refund.

Change-of-mind requests are reviewed in light of the digital nature of the product, the circumstances of access, and applicable consumer rights. We do not apply a blanket statement that every digital purchase is non-refundable. Nothing in this policy removes rights that applicable law makes mandatory, or prevents you from using PayPal’s applicable dispute process.

Receiving a refund

If a refund is approved, it is processed through PayPal. PayPal and the payment provider determine how and when the credit appears; a refund is not an instant promise of cleared funds in your bank account.

A partial or full refund, or a payment reversal, pauses future download links for the associated order. If this affects files you believe you should still have access to, contact us with the order reference. Files already downloaded are subject to the resource license.

Recovering a paid download

Open My downloads on the browser used at checkout, or open the private receipt link saved after payment. On a pending order, use “Check approved payment” before trying to pay again. If you no longer have the browser session or receipt link, email us so we can investigate using your PayPal reference.